Shipping policy
At Curlymuse, we work hard to make your shopping experience smooth and worry-free—from the moment you place your order until it arrives. Every order is prepared with care, and we’ll keep you updated along the way.
Shipping Fees
Standard Shipping: $4.95
Free Shipping: Orders over $99
Delivery Time
Total Delivery Time = Processing Time + Shipping Time
| Estimated Processing Time | Estimated Shipping Time | Total Estimated Delivery Timeframe |
|---|---|---|
| 3–5 business days | 7–14 business days | 10–19 business days |
Important notes:
- Orders placed after 5:00 PM (PST) may begin processing on the next business day.
- Processing times may vary during busy seasons, high order volume, or due to product availability. If anything changes, we’ll notify you as soon as possible.
Order Tracking
- Once your order ships, you’ll receive an email with your tracking number within 1–2 business days.
- You can use the tracking number to follow your shipment on our website or on the carrier’s tracking page.
Address or Order Changes
- If you need to update your shipping address or order details, please contact us within 6 hours of placing your order.
- Approved changes may require 1–2 additional business days for processing.
- Email us at support@curlymuse.com with your order number and the updated information.
Tracking Not Updating
- Tracking information may take 1–2 business days to appear after the package ships.
- If your tracking number still doesn’t update after 3 business days, please contact support@curlymuse.com and we’ll assist you.
Missing Items
If any items are missing from your order, please notify us within 48 hours of delivery. We’ll investigate and resolve the issue as quickly as possible.
Late Deliveries
If your order is delayed beyond the estimated delivery timeframe, please contact us within 2 business days so we can check the shipment status with the carrier and support you further.